Contact Us
At Loonio Casino, we pride ourselves on delivering an exceptional, uninterrupted gaming experience. Whether you require assistance with your account, have an inquiry regarding our compliance protocols, or need to escalate a legal matter, our dedicated support and legal teams are at your service 24 hours a day, 7 days a week.
- General Support & Account Inquiries: [email protected]
- Legal & Compliance Department: [email protected]
- Toll-Free Telephone (Canada): 1-800-555-LOON (5666)
- Corporate Headquarters: Loonio Gaming Corporation, Suite 400, 120 Financial Centre Drive, Toronto, ON, M5V 1Z2, Canada
For immediate assistance, registered players may also access our Secure Live Chat portal directly through their account dashboard.
About Us: The Loonio Casino Heritage
Loonio Casino was forged in 2018 by a specialized coalition of Canadian gaming enthusiasts, cybersecurity architects, and seasoned regulatory experts. Recognizing a distinct void in the market for a uniquely Canadian, premium online gaming destination, we established our brand—playfully inspired by the iconic Canadian coin, yet engineered with a fiercely modern, technologically advanced infrastructure.
Our mission is uncompromising: to deliver world-class player entertainment grounded in unshakeable commitments to fair play, absolute RNG (Random Number Generator) transparency, and ironclad data security. We do not simply offer games; we curate an elite, highly regulated digital environment where our patrons can experience the thrill of the casino with total peace of mind. Every spin, deal, and wager on looniocasino.com is monitored by state-of-the-art cryptographic security, ensuring an equitable and superior gaming experience.
Responsible Gambling: Our Empathetic & Strict Commitment
We view gambling strictly as a form of entertainment—never as a viable pathway to financial stability or a solution to personal distress. Loonio Casino takes a highly proactive, zero-tolerance approach to problem gambling. We consider it our supreme duty to protect our players through stringent monitoring and empathetic intervention.
Player Protection Tools
We empower our patrons with robust account controls to ensure their gameplay remains safely within their means:
- Deposit Limits: Configure daily, weekly, or monthly deposit ceilings. Once reached, our system unconditionally blocks further funding.
- Session Timers & Reality Checks: Automated alerts detailing your session duration and net wagers to keep you fully informed.
- Time-Outs & Self-Exclusion: Should you require a hiatus, you may invoke a Time-Out (up to 6 weeks) or a formalized Self-Exclusion (6 months to permanent). During Self-Exclusion, we will sever all marketing communications and firmly deny any attempts to access or create new accounts across our network.
Finding Professional Help
If you or someone you know is struggling with gambling-related harms, immediate, confidential help is available. We strongly urge you to reach out to the following dedicated organizations:
- ConnexOntario: 1-866-531-2600 (Free, 24/7 support for Canadians)
- Responsible Gambling Council (RGC): responsiblegambling.org
- BeGambleAware: begambleaware.org
Official Privacy Policy
Effective Date: October 1, 2023
At Loonio Casino, safeguarding your digital privacy is a foundational operational mandate. This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable international data protection frameworks.
1. Information We Collect
We collect personally identifiable information (PII) during account registration, including your full legal name, date of birth, residential address, email, and localized banking details. Furthermore, we passively collect localized IP addresses, device metadata, and immutable transaction histories to comply with federal anti-fraud regulations.
2. Utilization of Data
Your data is strictly utilized to: administer your gaming account, process secure financial transactions, fulfill Anti-Money Laundering (AML) and Know Your Customer (KYC) statutory obligations, and deploy tailored marketing communications (subject to your explicit, revocable consent).
3. Data Security and Encryption
All sensitive data transmitted to and from looniocasino.com is encrypted utilizing military-grade TLS 1.3 protocols. Data at rest is secured on localized, highly restricted servers fortified by multi-layered biometric and cryptographic access controls.
4. Your Rights
You retain the right to request access to, rectification of, or permanent deletion of your personal data, subject to overarching legal retention requirements mandated by gaming regulatory authorities. To execute a privacy request, contact [email protected].
Official Terms and Conditions
Last Revised: October 1, 2023
The following Terms and Conditions constitute a legally binding agreement between you ('the Player') and Loonio Casino ('the Operator', 'We', 'Us'). By registering an account on looniocasino.com, you explicitly acknowledge and accept these provisions in their entirety.
1. Eligibility and Account Registration
1.1. You must be of legal gambling age in your specific Canadian province or territory of residence (typically 19+ years of age, or 18+ where legally permitted) to utilize our services.
1.2. Only one (1) verified account is permitted per physical person, IP address, and household. The detection of duplicate accounts will result in immediate suspension and the forfeiture of associated winnings.
2. Verification and Anti-Money Laundering (AML)
2.1. We strictly enforce federal AML directives. You will be required to submit government-issued photographic identification, proof of address, and verification of payment methods prior to executing your first withdrawal.
2.2. Any attempt to deposit funds originating from illicit activities will be reported immediately to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
3. Wagering and Financial Transactions
3.1. All transactions are processed in Canadian Dollars (CAD) unless otherwise specified.
3.2. We reserve the unequivocal right to void any wager accepted in error, or in the event of demonstrable software malfunction, network disruption, or suspected synchronized syndicate betting.
4. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Canada. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent Canadian courts.